About 35 minutes

The times shown are on YOUR time zone.

Use this link to download the workbook before the training - https://homelesstraining.com/wp-content/uploads/2026/09/101_How-to-Handle-Problematic-Behavior_Ryan-Dowd-Training.pdf

A link to download the certificate will pop up at the end of the training. The certificate will also be emailed to you from [email protected]. 

Add [email protected] to your contacts to ensure the email does not go to junk/spam.

If you can no longer attend at the time you selected - no problem! There's no need to cancel your registration. 

If you would like to attend on a different date or at a different time, simply select the new time and register.

No worries! Just schedule another time.

Sorry - recordings are not available for free trainings. 

Sometimes the security on your network blocks you from clicking certain links. You can try registering from your mobile device; however, you may have problems watching the training on your work computer.

Sometimes the security on your network blocks you from joining. Try joining from your mobile device or another device with less restrictive settings.

We'd love to partner with you and help your staff with conflict prevention and de-escalation! Our trainings are available through annual memberships. Your pricing is based on the number of people who will watch the trainings. Prices are available on our site for libraries, shelters/nonprofits, and other organizations.

If you're looking for short form trainings (5-minutes each), we have that too! Here's the link to that catalog and pricing - Essentials Training.

If you have questions, want a price quote, or are ready to purchase, contact [email protected].

We offer a free 7-day trial which allows you to access our full catalog of trainings (one person per organization, please). Just fill out this TRIAL REQUEST FORM and a member of our team will be in touch!