No riding motorcycles inside the library.

I recently came across this policy in a library’s rulebook:

Motorcycles: Must not be ridden inside library facilities.

My guess is that one time (probably in the 1980s), someone rode a motorcycle inside the library.

In response, the library created a new rule “to make sure it never happens again.”

This feels reasonable. It is not.

Why?

Merely having a rule doesn’t stop anything.

I doubt there was anyone who was planning on riding a motorcycle in the library who paused to check the rulebook first.

You CANNOT add a rule for everything someone might ever do wrong.

Can I drive a car into the library? (The rules only mentioned motorcycles). Also, the rule only says motorcycles cannot be “ridden” inside. Am I allowed to push my motorcycle inside? Can I bring a bag of live cobras? (The rules make no mention whatsoever of venomous snakes).

You don’t need to have a rule about every possible situation.

Good rules do not try to protect against every dumb thing someone might do.

Good rules protect against damage, danger and disruption.

A rule against doing anything that could damage library property would prohibit motorcycles (ridden or pushed). A rule against doing anything dangerous would prohibit live cobras. A rule against disrupting other people’s use of the library would prevent tuba lessons.

It is harmful to have unnecessary rules.

Every time you add a new rule, it dilutes the other rules. People will read a few rules. They will not read a lot of rules. This is true for the staff also!

Ryan’s Rules for Rules

Rules should be:

  1. As simple as possible.
  2. As clear as possible.
  3. As short as possible.
  4. As few as possible.
  5. As jargon-free as possible.

How the rules are written matters.

How the rules are enforced matters even more!

This week take a peak at your rules and see if there are any that exist because of one weird incident.

Then ask what you’re trying to prevent.

Have a great week!

Ryan

Stay in touch

Receive weekly tips from Ryan about how to work with homeless, addicted and mentally ill patrons.

LOGIN